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There is a blank line or faded
colour on the printout |
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Cause:
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Air bubble inside the cartridge |
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The print head may be clogged with dried ink |
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Poor condition or aging for print head |
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Incorrect Cartridge Installation |
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Out of ink for certain colour |
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Wrong settings in your printer |
Solution:
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Clean your print head 2-3 times by pressing the “Clean Print
Head” button on the printer to clean the air-bubble and
print head (Please read the printer user manual for
detail) |
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The installation method is not correct, reinstall the cartridge
and clean the print head 1-2 times - YOU MAY NEED TO
TURN YOUR PRINTER OFF AND THEN ON AGAIN TO CLEAR 'empty
cartridge status' |
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Do not remove the seal film at the bottom of the cartridge,
otherwise the ink will leak out and there will be blank
lines or the printout will be blank |
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Check the “Print Quality” setting on your printer; you may
have mistakenly chosen “Draft” or “ Economic” |
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Replace the old print head |
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After installing the new cartridge, the printer cannot print
anything out. |
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Cause:
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Air bubbles inside the cartridge |
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The printer is aged or damaged or blocked |
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The yellow label has not been removed on the cartridge.
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Solution:
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Clean your print head 2-3 times by pressing the “Clean Print
Head” button on the printer (Please read the printer
user manual for details) |
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Shake the cartridge 4-5 times before installing it. |
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Remove the yellow label to let the air enter the cartridge
for normal printing. |
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Do not remove the sealing label at the bottom of the cartridge,
otherwise the ink will leak out and there is blank line
or nothing on the printout |
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The printer cannot identify the newly installed cartridges. |
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Reason:
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The cartridge has not been installed correctly |
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Touching the chip with bare hand or dust adheres to the
chip surface. |
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The spring touching needle in the print head is out of usage or
damaged. |
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The spring tablet in the printer cannot be used without the
chip |
Solution:
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Reinstall the cartridge in the right procedure (Please read the
printer user manual or “Tips for compatible cartridge”)
YOU MAY NEED TO TURN YOUR PRINTER OFF AND THEN ON AGAIN TO
CLEAR 'empty cartridge status' |
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Use dry cloth to clean the chip and reinstall the cartridge |
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Check for the spring touching needle |
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It cannot be fixed and would need to be replaced. |
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After changing the new cartridge, the computer shows a warning
message that cartridge is not original cartridge. |
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Reason:
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Just a normal message to remind the user. |
Solution:
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The warning message is set by printer manufacturer. When the
warning message asks you to click “yes” or “no”, please
click “yes” and then follow the instructions. This will
not affect the printing quality. |
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After changing the new cartridge, there is still out of ink
signal. |
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Reason:
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The printer power is off when installing a new inkjet
cartridge, so the printer memory will keep the status
for the original cartridge |
Solution:
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Turn the printer off and on again, printing will resume until
ink cartridge is depleted |
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Does compatible ink cartridge damage the printer? |
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Absolutely not, our compatible cartridges are tested by our
quality control department to ensure no printer damage
will occur |
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The noise from cartridge carriage is abnormally loud.
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Cause:
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There is little lubrication oil |
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Low temperature in work circumstances. |
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External force stops the cartridge |
Solution:
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Add the lubrication oil after cleaning the shaft and the
cartridge carriage. |
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Regulate the temperature. |
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Remove the foreign body. |
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The printout does not match the image on the computer screen. |
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Cause:
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The angle of the printer head has not been properly adjusted. |
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The print paper or the cartridge can not meet the requirement.
- check your paper setting |
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Wrong printing media chosen |
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Printing media may be humid |
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Resolution of the image |
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Breakdown of the printer |
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Deviation of print out printed from different computer - there
may be a ICC profile or workspace setting ? |
Solution:
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Please read the solution of “Blank line on the printout”. |
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Align the print head according to the specialized software. |
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Replace the print paper or cartridge with the qualified one |
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Make sure you’re using clean, dry paper. If the paper is damp,
it will not print well. |
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Text Documents recommended to use Inkjet paper and
Images / Photos recommended to use high quality inkjet
photo paper preferably gloss |
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Replace the humid paper by using dry paper and print again |
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The printer loads the paper abnormally. |
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Cause:
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The print paper has been loaded incorrectly |
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The paper is curled or creased. |
Solution:
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Remove the foreign body and in the notch if it has |
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Replace the paper with the qualified one and adjust the edge
guides on each side |
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